Melisa Deland
21:04 19 Apr 22
Vic from the parts department went way above and beyond to help me find the right part for our hybrid camper. They definitely exceeded my expectations. Thank you!
William Haight
19:41 02 Apr 22
Our issues with Forest River were handled by Albany RV One at thier expenseThank you for being there for us. We are loyal customers after this experienceThanks Albany RVWilliam HaightNiskayuna
Tom Morrello
19:36 22 Mar 22
I would highly recommend buying from RV One. Chase, John and Mike were awesome to work with. This is the first RV that my wife and I have purchased and they all made the whole process extremely enjoyable. Thank you Chase and John for all of your efforts to make this so easy.
Lynn Kennedy
20:26 30 Jan 22
Service was very nice. Everyone there was pleasant
Steven Kass
16:05 30 Jan 22
Actually I give it 10 stars. Just bought a 2020 Entegra Emblem. Mark and his Team bent over backwards to earn my business and earn my business they did, 100 percent. From beginning to end of sale. Mark strollo made it the best sales experience ever. I was taken back by Mark and his Super Star Team. I was not treated just as or like a Customer BUT it was like being part of the RV ONE Family.They just about held my hand guiding me every step of... the way. It was truly amazing and painless.The Finance department Fabulous, with Molly explaining each paper in detail of which I had to sign. Including all Warranties Etc... also explaining what I need and do not need for my new home.The Show Room impeccably clean and organized with non- pressure sales team. The outside lot of new units also organized and clean with all units opened doors for you to see, touch, sit relax in.An inside store with qualified sales people under Josh to help with all your needs.The shop clean organized with techs under Steve and Charles that can handle almost any situation for your units problems if any.You will never find or meet anyone that does not greet you with a smile.All in all Excellent, Fabulous, Comfortable, Honest, Sincere and most of all, Caring. This makes a house a HOME. A valued Customer for life. You will not be disappointed.THANK YOU ALBANY RV and THE RV ONE COMPANY.Steven K.read more
Donal Fitterer
17:12 16 Jan 22
Bought a Jayco 2021 Terrain December 17th 2021. Jonathan Razai, in sales was instrumental in my purchase since I was hoping to buy a Winnebago Revel. Brenna helped me secure a great loan package and provided good information about the extended warranty package. Bruce did a great job showing me how to winterize and de-winterize the RV as well has the controls and instruments for the Mercedes base vehicle.I drove the RV back to Ithaca NY. The... next day (Saturday) was very rainy. I found a water leak drivers side rear near the flair or on the roof in the same area. I placed a tarp over the roof which kept more rain from entering. The battery system was not charging. I was unsure if it was caused by the water or because the temperature was below freezing.I called Jonathan who placed a service call in the system for me and I followed up with an email to service. Ted called me Monday morning and scheduled me for the following Wednesday at 9am, Christmas week. I arrived at 9 and was greeted by Ted and Joe. Both were very concerned and said they were going to do their best to finish the repairs that day and send me home with the RV.Joe found areas where he suspected water was coming in on the flair seal. He recommended a sealant that was clear and they had used with other RV's I requested that the sealant also be applied to the roof where the rack was attached. The battery system was charging now that the temperature was above 40 degrees. The repairs were completed and I was on my way by 3pm.I want all to know that Joe and Ted displayed a very professional and concerned attitude and were doing their best to solve and repair my issues. Well done guys and thank you!!read more
William Roche
14:56 08 Dec 21
My wife and I recently purchased a used Airstream from Albany RV.Our sales representative was James. He was very straightforward with any issues with the trailer . He gave us plenty of time to inspect the trailer and answered all of our concerns. We would highly recommend him.When it came time for our demo, we had Bruce and Harley go through every inch of the trailer and made sure we understood all the workings of the Airstream. Wonderful... group to purchase from..read more
Donna Altshul
19:07 06 Dec 21
My husband and I are really excited to have delivery of our new RV:)I would really like to acknowledge Tyler. He was so professional and knowledgeable as he did our demo. I wanted to make sure he was recognized for his high standards and quality service. We know he went the extra mile!
Morbloodeth Jenkins
02:42 22 Nov 21
Great selection of all thing camping related a must visit
Dan Maslak
22:51 07 Nov 21
Great selection, we didn't buy but everyone was courteous and relaxed, no pressure to buy.
W.R N
18:04 31 Oct 21
Ivonna is a wonderful sales person, she is caring and considerate and takes time for her customers. I never once called and did not get an answer. We cannot express how wonderful this experience has been. Brenna in the finance department is equally as awesome, kept us informed the entire time and was always very helpful.We will eventually - and I say eventually because for now we are set but we will purchase another unit and I would not... purchase from anyone other than Ivonna.Thank you Albany RV and thank you Ivonna, Brenna, Larry, Jeanny, and anyone else who helped us. Much appreciated.read more
Ken Wrisley
21:07 07 Oct 21
I bought a used class A RV from RV one and I will do it again . The RV I bought from them went through all of their shops and they treated me with the utmost respect. The RV that I bought from them has been a problem free RV as RV one sold it to me that way. Truly this place is awesome and anybody who has had a bad experience with this place would have a bad experience with any place for lack of communication.. I communicated with these guys... and these guys did everything I wanted them to do. Again I will buy another RV from this place. When you go there ask for Tyler . He is a salesman and he is very respectful and very nice and will treat you the way you wanna be treated.read more
William Carner
18:25 02 Oct 21
They had the part in stock we needed today, and they were doing a customer appreciation even, so we got free food 🙂
Clayton Nadeau
18:05 16 Sep 21
I purchased a new 2018 Jayco 27.5 rlts 5th wheel from RVOne Albany NY in May of 2018. We had many issues with the camper the first year and a half. But, after talking with one of the owners, Mark, the service department has been very helpful in resolving the issues. My wife and I were recently returning from a trip to Saratoga NY and we lost a wheel assembly on the camper. I was in need of some parts so I could get the camper home. I went to the... dealership and talked with Nick and Jennifer in the service department. They didn't have the parts there, but Nick made some calls to the local supply house and found what I needed. RVOne did not build the camper but are tasked with having to deal with the sometimes poor quality of the manufacturer work. I want to thank their service department and the owner, Mark for doing what's right. If I was going to purchase a new camper I would deal with them again.read more
Robin Kelly
13:51 16 Sep 21
We bought our RV from them and they have been wonderful to deal with for service.
David Hamel
21:32 20 Aug 21
Great service
Timothy Mallory
10:32 17 Jul 21
Great Experience. Just looking for RV options. Salesman Jonathan R. was patient, understanding, and knowledgeable. He answered all of our questions.
Sheila Scibior
19:55 03 Jul 21
Nice place and willing to work with you staff nice
Tyler Greenfield
00:59 29 Jun 21
Pretty good
Timothy Richards (Tim)
19:54 26 Jun 21
Nice place
James Smith
23:16 14 Jun 21
Albany RV we visited there looking for an RV we were looking for a used one they were very nice and they were helpful although they didn't seem to have many used ones not the particular one we were looking for they had they seem to have a lot of other used ones in the lot but not too many other things they did have a lot of new ones with with all different prices what I would suggest is the shop around the end and be well
Richard Osborne
15:11 08 Jun 21
Courteous, prompt, and timely repair
David Lancette
01:21 18 May 21
Very courteous and professional, the sales associate and finance manager spent around 6 hours with us and never seemed rushed. She showed us a dozen RVs. No pressure sales and got approved for a huge loan with no hassle with a fantastic interest rate.
Chris P
22:31 12 May 21
Lots of choices. Staff is nice . We're close to getting our 5th Wheel. We'll probably buy from here.
David E. Velau
01:50 09 May 21
Very friendly staff!! Clean and nicely setup. We just browsed the store and the lot. Saw some good ideas for dinner products we might decide to purchase. Will return next time we are in the area.
Donald Deitz
13:47 19 Apr 21
I originally purchased a new Jayco travel trailer in 2017 and had an absolute flawless experience with Tyler B. As my salesperson. This year we decide to upgrade to a larger 5th wheel so I reached out to Tyler again. He again was completely professional and accomidating when we were trying to decide what we wanted. After several calls to Tyler and many visits to look at different models we decided to buy a 2021 Dutchmen Yukon. We had to order... the exact one we wanted to after a small deposit in November it was ordered with expected delivery in March/April. When March arrived I tried calling Tyler to check the status only to find out that he no longer works there. I immediately got concerned since I was promised a few extra things to sweeten the deal. I ended up getting in contact with Mark Strolo who assured me everything would be taken care of as promised. Mark put me in touch with Mike Stramiello who would hand the sale and Mr Strolo would oversee everything to make sure all went smoothly. Mike and Mark bother we’re in contact with me frequently with status updates and it was delivered in early April. We did an initial inspection and found a few small things that needed to be rectified but nothing major from the factory. A week later we went for our demo. The demo went smooth we found a few more little things that were immediately rectified before we took possession of it. We finished some final paperwork with Mike S and John Sbardella who handled the finance end of the purchase. Before we left Mark Strollo came out to make sure everything was to our satisfaction and told me to contact him with any issues that may arise. Between Mike Stramiello, John Sbardella, Mark Strollo the purchase went flawless. And I can’t leave out Don in who works in the camp store who got me the accessories I needed. I will do business with Albany RV again.read more
Bob M.
19:18 13 Apr 21
My wife and I just purchased a new Class A Entegra Vision XL from RV One. I must say that the entire experience from our first visit with Ivonna and Brenna to our demo/orientation with Shawn could not have gone smoother. Our salesperson, Ivonna, was wonderful to work with, she showed us the available units, answering all our questions, and listening to our concerns. We never felt any pressure and not once did we receive those annoying calls from... anyone at the dealership. Additionally, Brenna could not have been more accommodating when it came to the financing details. She worked to get us the best interest rate and was not pushy when it came to the extras and add-ons. She was well versed in the process and pointed out what would be best for us as new Class A owners. She kept us informed in every step of the process and guided us to what she thought was best for our situation. We could not have been happier with the delivery process; Shawn spent a great deal of time going over the unit. He was very informative and did not rush through any aspect of the RV. He took all the time necessary to make sure we understood the operation of the unit, answered all our questions and it seemed like he took a sincere interest in making sure we understood the more technical areas of the RV. Overall we had a wonderful experience and the people mentioned in this review were a pleasure to deal with. Based on our buying experience we would definitely recommend RV One.read more
Donna Gowie
16:44 13 Apr 21
We just purchased our fourth trailer, a Jayco Jay Feather Micro 166FBS from Albany RV, and by far JONATHAN RASI was the BEST SALES PERSON we have ever had. He took the time to listen to what we were looking for, immediately showed us several options that would suit our needs. Jonathan was extremely knowledgeable, answered all of our questions and extremely helpful. If you are looking to purchase a new or used trailer, we would HIGHLY... recommend asking for Jonathan Razi. Jonathan, we thank you for your kindness, professionalism, knowledge and for making the purchasing of the trailer so easy. Donna and Danread more
Catherine Schuldt
19:14 10 Apr 21
Good service
Jamie Masse
10:01 04 Mar 21
The service team was incredible. We worked with Jennifer to set up a flat tow installation on our Suburban. She was great! The follow up was seamless and communication flawless. We like easy and Albany RV makes it easy. From sales to service we have had great experiences. Thank you to the entire team for making our first RV purchase so smooth!
Nick Boulanger
00:10 28 Feb 21
Josh is the man, He gave us exemplary service and attention. No haggle pricing and made the deal fast an efficient. We got us the exact camper my family wanted with the best price anywhere. Even brought it in from Buffalo.Deal with confidence, Grade A operationNick
Bobby Schrimsher
15:30 27 Feb 21
Josh j was great to work with he really knew his stuff He found the perfect deal for us and our family... very professional and knowledgeable definitely recommend him if you are looking into getting a travel trailer
Jasmine Flanagan
20:16 24 Feb 21
“Would recommend asking for Joey, he’s very kind and helpful”
Dennis Choquette
17:51 24 Feb 21
Speaking with Joshua J about the purchase of a 5th wheel and am very impressed with the energy and willingness to answer questions that Joshua exudes. Haven't signed on the bottom line yet but that's no fault of Josh's.
John Lurtz
18:50 23 Feb 21
Worked with Joshua J on our latest RV purchase and he was great. Very responsive with a great depth of knowledge!!
Brian Mauch
16:56 21 Feb 21
Went in yesterday just to look and wound up putting money down on a Rockwood ESP pop up camper. Our salesman Joshua Johnson was very helpful and got us a great deal. Can't wait for it to be delivered.
Constance L
17:13 18 Feb 21
Exceptional customer service! We couldn’t be any happier!
Bill Mack
18:36 17 Feb 21
I just bought a brand new Jayco Jay Flight from Albany RV.I actually met one of the brothers , Mark Strollo because I went to his office to tell him how pleased I was with my salesperson. he was a real nice guy.My salespersons name was Joshua Johnson and he was the best! When your dealing with big showrooms for cars or campers that level of service sometimes gets lost along the way but not with Joshua. He actually called me one week after I... picked up camper to make sure everything was ok. What a pleasure it was doing business with Joshua. Highly recommendedread more
Kehoe Construction
22:32 16 Feb 21
Josh J was quick in his response, professional and we got a great deal on the exact unit we were looking for!
Ronald Wade
16:05 16 Feb 21
Purchased a Class A diesel from Albany and the team at Albany treated us well. John was excellent on the financial side and Nick followed up from the service side and made sure we returned home safely. We live six hours away and our salesperson, Josh, made sure that the transition was smooth. Josh called us and provided the latest status as the RV was being prepared for pick-up. If you are in need of a RV, head to Albany and ask for... Josh.......he will get the ball rolling!read more
Ryan James
15:12 16 Feb 21
Excellent place to shop all your RV needs. Currently in the market and stopped in here. Worked with a salesman named Joey. He was very knowledgeable and helpful. Highly recommended!
John Mclean
02:37 16 Feb 21
One of the best experiences I've had buying anything. Walked in knowing what I wanted. Walked out in less then 2 hours. Stop in and ask for Christina Hoch she helped make the process so easy. She listened to what we were looking for in a camper, and gave us a few models to look at. The only thing I had to do was wait for the Camper to be delivered to Upstate, NY.
Raymond Santiago
20:53 15 Feb 21
Albany Rv is the way to to. From start to finish. They are timely and will answer all your questions to make sure you are 100% satisfied. My sales rep Josh j was A1. He was out in the snow taking videos and photos for me. Writing me back at 9 at night. Well done Albany RV an josh. You have earned my business.
Laisha Brunson
17:14 15 Feb 21
Joey is such a great salesman, I have not found the perfect unit yet but he is very patient with me and keeps giving me more to look at. I will definitely buy from Joey and recommend others as well.
Dr. Randy Hansbrough
15:40 15 Feb 21
I have had a great experience with Joshua Johnson at Albany RV. He was patient with us in the process, helping us select the best option at the best price! - Thanks Josh!
Todd Kelly
20:46 14 Feb 21
Definitely a great experience at Albany Rv One , from the salesman Joshua Johnson to the financing manager. Very helpful in finding just the right camper for us in our price range . Josh the salesman was very friendly and not pushy he took his time to explain everything and show us different campers . Highly recommend Albany Rv One and Josh for all your camping needs .
Jeremy Savaria Sr
21:30 13 Feb 21
We were looking for a few weeks and Josh J was helpful the whole way. He called us one day and said he found the one for us well he did! Thanks Joshua J. Ask for this man when looking!
Carolyn Hutchins
20:02 12 Feb 21
We highly recommend Chase Burch - we found him to be very honest, fair and responsive - working with him was a pleasure.
Keith Kelly
05:55 12 Feb 21
We had a great experience working with Josh Johnson at Albany RV. He took care of us from start to finish through the buying process, and even after we had purchased. We highly recommend purchasing an RV from Josh and the Albany RV team.
Lorraine Neuhaus
00:02 11 Feb 21
Great Customer Service especially Joseph Franklin who stood outside with me for a very long time on a very cold 9 degree day while I thoroughly went through this vehicle - I can't wait to pick up my new rv.
Ben Bernard
17:16 10 Feb 21
Was treated great by Josh Johnson and his financial people and made the purchase easy and now enjoying the motorhome in florida for the winter..
David DeCoster
18:03 08 Feb 21
We looked for almost a year for the right toy hauler. I actually started going to Albany RV every month or to check their used trailers. One day Jonathon was in the lot. We told him what we were looking for. The next weekend we had decided that if we didn't find one that fit our needs we were just going to plan B. Sop after another Sat of running all over NY looking we get a call from Jonathon. Said he just took on in on trade and thought it... would fit our needs. The next day we had the trailer we wanted at the price we wanted to pay. Week later had an excellent orientation. The next week we were on the road and had a trouble free cross country trip. Would do business here again and would ask for Jonathon.read more
Jude Allen
16:17 06 Feb 21
I had a good experience at Albany RV. The salesman was very helpful when it came to going through the travel trailer with me. They came to a fair agreement for the price, and there finance department found me a bankthat had competitive rate. The service department did a good walk through on the day of delivery. I am very happy with my new rockwood mini lite 2511s.
Jim McHugh
15:00 06 Feb 21
We loved working with Joey 😀! He diligently looked for an RV that was perfect for us and within our budget. If you are shopping at RV One, ask for Joey!
Jeffry Harmon
18:55 05 Feb 21
Friendly and knowledgeable staff. Great prices. Very nice atmosphere. I highly recommend this place.
Patti Imlach
23:57 30 Jan 21
Alpine Haus was wonderful personal and made you feel valued
Floyd Bryant
22:32 30 Jan 21
We have been Jayco fans for many years owned a Jayco 2002 Granite Ridge for many years and would always check out the new one at all the RVone trade shows through the years. It seems we would always end up talking to Mark Strollo (the owner). He was always so friendly and made us feel like one of the family. Remembering us and the unit we owned. So when the time came to upgrade RVone was definitely the place to go.In November 2019 we purchased... a new 2020 Jayco Greyhawk 27U motorhome. Monica our sales person was excellent. Very knowledgeable of the product. Had a few issue with unit contacted service and within a short period of time they were able to get it in and corrected issues. We loved the unit except for one issue the sofa was very uncomfortable and wished that we had purchased one with theater seating. Reviewed available unit on their website and they had a new 2021 27U with theater seating. Plan was to check it out and see if we could upgrade our 2020 unit with the theater seating. Theater seating in the 2021 unit was amazingly comfortable. Spoke to Mark the owners, who remembered us from the previous year and explained our situations. He said let me work up the number for a swap of our 2020 for the 2021. In the mean time he said speak to Victoria in parts and see if a replacement theater seating was available for our 2020 unit. After going back and forth a few times with Mark and Andrea (our sales Person) we were able to swap units for almost the cost of replacing the sofa in our 2020 unit.Bob was our demo when we picked up our unit. He was amazing. We identified a few issue and he got them corrected immediately before we left with our new unit.We were able to get a brand new unit with the new Ford 7.3 liter engine which is amazing, another year of warranty and amazing theater seating for very little money. RVone is great and highly recommend them. Experience was definitely 5 stars.Cannot wait for camping season 2021Floyd And Cathieread more
Alex Danon
20:46 24 Jan 21
Great service from the sales staff. Owner is on site and involved in a good way.